Info (old)

Purchasing Options

All prices are in US Dollars.
We accept American Express, MasterCard, and Visa. In addition to online credit card payment, customers can also make a purchase via bank wire transfer. Please email us at info@ematelier.watch and we will provide you with the proper wiring instructions.

Shipment

Please allow 10-14 business day for shipping. Orders will be handled by UPS/DHL  with e-mail tracking notification. Local duties and taxes are responsibilities of the customer, please check the rules and regulations of your country. Customers will be responsible for any fees incurred if the shipment is unclaimed.

Cancellation and Return Policy

All our watches and jewellry are Custom pieces made just for you, therefore are non-refundable and cannot be changed, returned, or cancelled.

Warranty

Ématelier watches are designed and assembled in Toronto, Canada by highly qualified watchmakers. Each watch is tested to the highest standards. Your watch is warranted by Ématelier for a period of twenty four months from the date of purchase against any defects in material and workmanship. Warranty will be void if the watch is opened by a person not approved by Ématelier.

Watch Care

We strongly recommend that the watch is serviced every four to five years for oil change, cleaning, and testing of the water seals. Your watch is equipped with automatic movement with 42-hour power reserve. To set the time, pull the crown out to the fully extended position. When the time is set it is important to push the crown back to its normal position to seal the watch from water or humidity.

Strap Care

Èmatelier uses the central cut of an alligator hide for a unique look with large, regular scales, certified by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). Leather is a natural and porous material. Please avoid it coming into contact with cleaning products and oils. For cleaning purposes use only clean warm water.