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WARRANTY & SERVICE
The Ématelier watch is covered by a one-year warranty starting from the date of purchase. This warranty encompasses material and manufacturing defects. During this warranty period, you are entitled to have any defect repaired at no cost. If approved, we will arrange for the pickup of your watch for repair, covering the shipping costs both ways. However, please note that this manufacturer’s warranty does not extend to:
- Normal wear and tear, or aging
- Damage resulting from abnormal use, negligence, impacts, dents, or broken crystal
- Incorrect use of the watch
If your watch is still within the warranty period, kindly send an email to info@ematelier.watch to initiate your warranty claim.
For servicing your watch:
Every Ematelier timepiece is meticulously crafted to the highest standards of quality, ensuring that any certified watchmaker can service or repair it proficiently. If you opt to send your watch back to Ematelier for servicing, please contact us at info@ematelier.watch. Upon receipt of your watch, we will provide a service quote.
SALES TERMS & CONDITIONS
By engaging in transactions with Ématelier, you acknowledge and agree to the following terms and conditions:
This item is part of a limited edition and is highly sought after. Ematelier adheres to a strict No Refund policy. Prior to finalizing your order and making payment, ensure that your decision to purchase is firm. By completing your order and payment, you acknowledge and accept that you waive the right to cancellations and refunds
For international orders, we exclusively utilize DHL International Economy or international airmail from the point of origin. For detailed shipping terms, conditions, and requirements, please refer to DHL's terms of service in your respective country. Ematelier is not liable for any package loss or customs delays. Any claims or correspondence concerning such matters should be directed to DHL or your country's customs authority. While Ematelier will assist with paperwork to the best of its ability, we are not responsible for any related issues.
VAT/GST/Excise Taxes:
Domestic VAT or related taxes are not charged at the time of order. DHL or the local delivery courier may require payment of applicable VAT/GST/excise taxes upon receipt of the shipment. These taxes are specific to your country of receipt, and Ematelier is not accountable for their payment.
Exchanges & Repairs (Warranty):
All items undergo thorough inspection by watchmakers before leaving Ematelier shop for shipping. In the rare event of transit damage upon receipt of your item, you may qualify for a one-to-one exchange. Eligibility for exchange will be determined on a case-by-case basis following receipt and inspection of your return. Approval or rejection of your exchange will be communicated to you.
If approved, a replacement watch (subject to availability) will be shipped at no cost. If stock is unavailable, we will offer a replacement of affected part(s), repair, or refund.
We only repair or replace items in cases of defect or transit damage. Please provide pictures of the exterior of the shipping package in its entirety to facilitate your claim. Subsequently, we will make necessary arrangements.
Note that repairs may take up to 2-3 months depending on the watch's condition.
PURCHASING OPTIONS
All prices are in US Dollars. Please email us at info@ematelier.watch and we will provide you with the proper wiring instructions.
WATCH CARE
We strongly recommend that the watch is serviced every four to five years for oil change, cleaning, and testing of the water seals. Your watch is equipped with automatic movement with 42-hour power reserve. To set the time, pull the crown out to the fully extended position. When the time is set it is important to push the crown back to its normal position to seal the watch from water or humidity.
STRAP CARE
Èmatelier uses the central cut of an alligator hide for a unique look with large, regular scales, certified by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). Leather is a natural and porous material. Please avoid it coming into contact with cleaning products and oils. For cleaning purposes use only clean warm water.